Support
Customer Support

We're Here to Help

Questions about our trading bots, your membership, setup, or a partnership? Send us a message and the Web5 support team will get back to you — usually within 24 hours.

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Submitting opens your email app with the message pre-filled, addressed to our support inbox. Prefer email? Write us directly at the address on the right.

Other Ways to Reach Us

Pick whatever's easiest — we monitor all channels.
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Email Support
support · replies within 24h
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Bot Setup Help
Membership includes setup guidance for MT4/MT5, TradingView & NinjaTrader.
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Market Desk
Live Wall Street & currency news, movers and the economic calendar.
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Community & Discord
Elite members get direct Discord access to the team.
Mon – Fri9:00 AM – 8:00 PM ET
Saturday10:00 AM – 4:00 PM ET
SundayEmail only
BotsRun 24/7 · Automated

Quick Answers

How do I get the bots?
Choose a membership tier on the Trading Bots page to unlock your downloads.
Which platforms are supported?
MT4, MT5, TradingView, NinjaTrader & Tradovate — depending on the bot.
What are the terms?
Read our Terms of Service for membership and usage details.
Is this financial advice?
No — trading involves risk. See our full risk disclaimer.