Customer Support
We're Here to Help
Questions about our trading bots, your membership, setup, or a partnership? Send us a message and the Web5 support team will get back to you — usually within 24 hours.
Send Us a Message
Fill out the form and we'll reply by email. Fields marked * are required.
Manage Your Subscription
Update your card, download invoices, or cancel — all in one place.
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Billing Portal
Enter the email you subscribed with and we'll send you a secure link — no password to remember.
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Cancel Anytime
Cancel in the portal or email us. You keep access until the end of the period you've paid for.
We never store your card. Payments are handled by Stripe, and your card details never touch our servers. Your plan renews automatically at the then-current rate until you cancel. Fees for a billing period already begun are non-refundable. We will never email or message you first asking for payment details — if someone does, it isn't us.
Other Ways to Reach Us
Pick whatever's easiest — we monitor all channels.
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Email Support
support · replies within 24h
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Getting Started
Membership includes guidance on reading signals and sizing your own trades.
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Market Desk
Live Wall Street & currency news, movers and the economic calendar.
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Community & Discord
Elite members get direct Discord access to the team.
Mon – Fri9:00 AM – 8:00 PM ET
Saturday10:00 AM – 4:00 PM ET
SundayEmail only
BotsRun 24/7 · Automated
Quick Answers
How do I get the signals?
Choose a membership tier — signals are delivered live to your private Telegram channel and by email.
Which platforms can I use?
Any of them. Every signal includes entry, stop-loss & take-profit, so you place the trade with your own broker.
What are the terms?
Read our Terms of Service for membership and usage details.
Is this financial advice?
No — trading involves risk. See our full risk disclaimer.